The following steps apply to both real and false paper jams. There is no paper... not even the tiniest piece anywhere. - Examples: LG534UA For Samsung Print products, enter the M/C or Model Code found on the product label.Examples: Turn on the printer and wait till warm-up period finishes and the printer is idle. Service the printer. Any changes made to your system before the issue occurred The black cover will pop off. Learn how to fix a paper jam on HP OfficeJet Pro 6900 printers. What do I do now, Hello, HP Solution Center Adobe Flash player error. Turn the printer off, then on. on the bottom right to say “Thanks” for helping, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Printing Errors or Lights & Stuck Print Jobs, Simply ask a new question if you would like to start the discussion again. Even used a fine vacuum cleaner to dust wipe the printer. Unplugged everything. With the paper jam error, the printer will not allow us to use any of the other functions. We have done this many times. I read and followed all the instructions from this thread ( link below). I removed the back and front lids. With the paper jam error, the printer will not allow us to use any of the other functions. but in addition to getting error 0x6100004a, I am also told my printer was shut down incorrectly and when I move past that it keeps telling me I have a paper jam. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach. Service or replace your HP product if the issue persists after completing … Below we have mentioned some of the valid reasons behind the paper jam problem. Service or replace your HP product if the issue persists after completing … It's been a pleasure interacting with you and I hope you have a good day ahead. Go ahead and ask me how I know. For users with mobility impairments, the HP software functions can be executed through keyboard commands. This issue is one of the most common problems and thus keeping a solution handy is very necessary. And, Welcome to the HP Support Community. Now insert the ink cartridges and then try to print a test page and check if it works. During a print job, the printer stops feeding pages, and a Paper Jam has occurred. Service or replace your HP product if the issue persists after completing … Reach inside the printer through the ink cartridge access door, and then manually move the carriage. • Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit Remove all the ink cartridges and then try to perform a hard reset on the printer. After spending several days trying to clear the phantom jam, we ended up buying a new printer (the L7580 having long since been out of warranty). If you have followed the steps suggested and still having the issue, I would suggest this could be a possible hardware failure. 1. If pieces of paper remain in the printer, more paper jams can occur. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Ask the community. We recommend starting a new thread for your issue by clicking here. If there is no way to permanently avoid the paper jam, but it can be fixed as HP printer paper jam is not very stubborn. If you wish to show appreciation for my efforts, mark my post as Accepted Solution. Don't worry as I have a few suggestions which should help you resolve this issue. You can print black and white documents to ISO standards with speeds up to 20 pages per minute or up to 30 pages per minute in draft mode. The printer displays a 'Paper Jam' error, and tells you to remove the rear duplexer, and says that you may need to open the front cover too. I restarted and restarted and restarted and still get "there is a problem with the printer or print system. Be alert for scammers posting fake support phone numbers and/or email addresses on the community.If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Tips for better search results. Feel free to post your query for any other assistance as well. Produce fast professional-quality color for 50% less than lasers, save paper, and handle more Ta HP officejet Pro 6978 is ideal for the home office or small workgroups that need professional-quality, affordable color with powerful productivity and fast functionality The paper jam occurs when paper, leftovers of papers or dirt get stuck inside the printer. Which instructs turn printer off then on message. HP Officejet Pro 6978 paper jam error message "remove back c... HP Officejet Pro 6978 paper jam error message "remove back cover", If the issue persists, I would suggest here is to follow the steps suggested in the support document for -. We have not fed a single sheet of paper through the printer yet. Operating System installed (if applicable) (There is no paper jam but the Document Jam will not disappear). (3) Once completed click the 'Show Options' icon on the bottom right. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping, Didn't find what you were looking for? The black is very faint or nonexistent. You just need to do the right things to get rid of it. (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' HP INSTANT INK, HP+ PLANS: INK AND TONER. For the HP 8720. Remove back panel with no back panel that can be removed. 3. Every Paper has been removed and we thoroughly triple checked it with a LED-lamp. By using this site, you accept the. At this point, you are just about to do what HP calls a "Semi-Full" reset. my HP officeJet pro 6978 is 2 months old. Hope this helps, for any further queries reply to the post and feel free to join us again. There is no paper... not even the tiniest piece anywhere. About a month or so ago, my Dad’s HP Officejet L7580 stopped working: some paper had gotten jammed in it. Error message (if any) HP OfficeJet Pro 6978 All-in-One Wireless Printer with Mobile Printing, HP Instant Ink & Amazon Dash Replenishment Ready (T0F29A) (Renewed) 4.1 out of 5 stars 212 10 offers from $154.95 The printer might report a paper jam even when there is no jammed paper. Thank you, Didn't find what you were looking for? An HP 8500 printer with false paper jam messages.A broken gear.will cause the false paper jam error.Two printers given to me have the same broken gear. If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. HP Solution Center Adobe Flash player error. If you have any other questions about posting in the community, please feel free to send me a private message! I would recommend you contact our HP phone support for further assistance. To provide you with an accurate solution, I'll need a few more details: Have you recently made any changes on the printer before the issue started? If you have any troubles, let me know and I will do my best to help! • Example: ""Low disk space"" error in Windows Are you willing to resolve HP Printer Paper Jam Error, then you are browsing the most helpful article? And click on the Purple Thumbs up icon at the bottom of my comment. This video applies to the following printers: HP OfficeJet 6950, HP OfficeJet 6951, HP OfficeJet 6954, HP OfficeJet 6956, HP OfficeJet 6958, HP OfficeJet 6962, HP OfficeJet Pro 6960, HP OfficeJet Pro 6968, HP OfficeJet Pro 6970, HP OfficeJet Pro 6974, HP OfficeJet Pro 6975, and HP OfficeJet Pro 6978 … HP OfficeJet Pro 6978 is getting a false " paper jam " erro... HP OfficeJet Pro 6978 is getting a false " paper jam " error. It still returns a "Paper Jam" on the display and even resetting the printer does not make it go away. Just after plugging in the printer, the display indicates there is a paper jam. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Cleaned all ink cartridges etc. Ask the community. • Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router. What we can try here are some cleaning and reset steps. 0x6100004a, I am also told my printer was shut down incorrectly and when I move past that it keeps telling me I have a paper jam. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. I received the HP OfficeJet Pro 6978 on Sep 25, 2017, but didn't unpack it until Dec 4, 2017. Although I cleaned it out thoroughly, the printer still refused to acknowledge that the jam was cleared. By using this site, you accept the. † The opinions expressed above are the personal opinions of the authors, not of HP. This is a wonderful location to converse with the community, get assistance and find tips! • Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A I had a paper jam and cleaned it out. I restarted and restarted and restarted and still … read more A case number and phone number will now populate for you. and the issue persists, it could be a hardware failure. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. If you continue to get this message, contact HP. Built for business. I understand you are getting paper jam error message on your HP OfficeJet printer. This document is for HP OfficeJet 8600 Series Printer, OfficeJet Pro 8610, 8615, 8616, 8620, 8625, 8630, 8640, and 8660 e-All-in-One printers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. (1) Once the support page opens please select the country in which you're located. The document includes all the places to look to ensure there is not actually a bit of paper somewhere in the printer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I read that a paper jam happens and it spits out one blank page after every print. 4. If you have already performed the steps from the document. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb). With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. After doing all that I start all over again and get all 3 messages again and again. We did have a paper jam in our HP Officejet 6700. My HP officeJet pro 6978 is 2 months old. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again, HP OfficeJet Pro 6900 Printers - A 'Paper Jam' Error Displays. Just after plugging in the printer, the display indicates there is a paper jam. The white gear cracks and split so it just slides past the pin that is suppose to move it. Thank you for posting in this thread. 2. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. Kindly explain: “You can restore the printer to the original network settings. The fake paper jam issue is caused by a white gear underneath a black clutch cover inside left hand side of printer. When you want to save time, the HP OfficeJet Pro 6978 has every feature needed to make printing a breeze. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. Common problems for INSTANT INK, HP+ PLANS: INK AND TONER, We would like to share some of the most frequently asked, † The opinions expressed above are the personal opinions of the authors, not of HP. 0x6100004a. Very unfortunate that HP cannot fix the problem of FALSE ERROR concerning Paper Jam. Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 For HP products a product number. HP Officejet Pro 6970 Printer Step 7: If your device is a Laserjet printer, you may have to remove the imaging drum or toner cartridge to access the jammed papers. Thanks for engaging in HP support Forums! When you touch 'OK', nothing happens, unless you open and close the front door. Product Name and Number (please do not post Serial Number) Running Windows 8.1 Pro Swedish 64-bit my mother had a paper jam on her HP Officejet 5510 (old USB attached multifunction device) and called me. To be more helpful with your post, you can add key information if you desire: in your region regarding the service options for your printer. HP Officejet Pro 8600, 8610 Printer Problem With Ink System is one of the common problems which puzzle user as it seems like the HP paper jam obstacle. hp printer paper jam hp officejet pro 6978 paper jam hp printer keeps jamming hp officejet pro 8710 paper jam false paper jam hp hp envy 5055 paper jam my printer keeps jamming Mar 31st, 2020 Open in app I understand that you have an HP OfficeJet Pro 6978 All-in-One Printer. Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center. Are you able to move the carriage manually? I went and got brand new paper and made sure the paper jam was clear. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. Let me take a moment to thank you for posting on the HP Support Forums. If you have already performed the steps from the document A 'Paper Jam' Error Displays and the issue persists, it could be a hardware failure. Are you willing to resolve HP Printer Paper Jam Error, then you are browsing the most helpful article? Continue to get paper jam error message. HP Officejet Pro 6978 - keeps saying paper jam but there isn't a jam and the print cartridges won't move after I changed - Answered by a verified Technician We use cookies to give you the best possible experience on our website. Opened the back lid. Check next to your profile Name, you should see a little blue envelope, please click on it. In the meantime, let's try these steps here: Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. We have not fed a single sheet of paper through the printer yet. Not to worry, I'll do my best to assist you with this case. Have you checked for any obstructions inside the printer? Service the printer. After doing all that I start all over again and get all 3 messages again and again. Please reach out to the HP Support in your region regarding the service options for your printer. When you press the "OK" button, you will reset any customizations you have made to the printer - in essence nuking it back to the Stone Age - and once you press it, it takes effect immediately! I received the HP OfficeJet Pro 6978 on Sep 25, 2017, but didn't unpack it until Dec 4, 2017. If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. I went over and cleared the paper jam which was quite severe, I had to work hard to get all the pieces out oth the paper path. I went and got brand new paper and made sure the paper jam was clear. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true. Service the printer. See picture. Have done all suggested, I get improper shutdown, and then printer failure message. ” if you feel my post solved your issue, it will help others find the solution. " please send me a private message with the region you are contacting us from. If the issue persists, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet Pro 6900 Printers - A 'Paper Jam' Error Displays. Next, enter your HP model number on the right. I had a paper jam and cleaned it out. Be alert for scammers posting fake support phone numbers and/or email addresses on the community.If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". I tried the hard reset and still only color prints clearly. If yes?
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